Be sure you choose the correct interface type on the Connect tab. There are options for USB, serial, and ethernet.
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**If using an ethernet reader, you must connect using port 10001.
**AK0 readers must connect using the “Use Com Port” option.&nbsp;
If the above tips do not work, please try running the utility as ADMIN and try again.&nbsp;

Be sure you choose the correct interface type on the Connect tab. There are options for USB, serial, and ethernet.
 
**If using an ethernet reader, you must connect using port 10001.
**AK0 readers must connect using the “Use Com Port” option. 
If the above tips do not work, please try running the utility as ADMIN and try again. 

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