If you are using the WAVE ID® Plus card reader, you will need to configure the reader to read the correct card type. This reader holds 2–4 configurations and can read over 50 types of cards. If you are using the AKU standard USB version of the card reader, please try using the card analyzer to be sure your reader is configured to the proper card type.
If you are using a single-band, single-configuration reader, these readers are only able to read one card type at a time and your card may not be supported.