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Why does my AKB-P reader not save my settings?

Our AKB-P model readers are designed specifically for use with Rockwell PLC's. They are designed to output in hexadecimal with preset delimiters for communication wit the PLC. Anytime the reader power cycles, it will reset to its default settings to ensure the proper output for communication. Other then selecting the correct card type, no other settings should need to be changed.