The card analyzer only works with certain products that we offer. It was designed to work specifically with the pcProx Plus card readers with a USB interface. These models typically end in "AKU ".
Examples of a model number would be:
RDR-805X1AKU, RDR-800X1AKU. RDR-805X2AKU & RDR-800X2AKU
If you are receiving this error message when trying to run the analyzer, you have an unsupported model connected.
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Please refer to the list of supported readers at the bottom of the error message.